Bern Digital Limited Information

Bern Digital, Suppliers of Quality DAB Digital Radios

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+44 (0)845 389 1234

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About Us
Bern Digital focus exclusively on bringing you the best DAB Digital Radio products currently available. We are dedicated to your total satisfaction by making your selection and purchase of DAB Digital Radio as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.

Our Contact details:
Bern Digital Limited
The Old Tannery
Oakdene Road
Redhill
Surrey
RH1 6BT
United Kingdom
Tel: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email:
VAT Number GB 888 5000 01

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by both credit and debit cards.
We accept, Switch, Delta, Visa and MasterCard.

When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.

Shipping And Handling
Charges for delivery are not included in the stated product price - see Delivery for details of applicable charges. Every product on this site is delivered by our standard service in the UK mainland (excluding the Scottish Highlands, islands or Northern Ireland, the Isles of Scilly, Isle of Man and Channel islands.) unless you select a different delivery option at the checkout, all products ordered by this method will normally arrive within 3-5 working days working days.

24 Hour Delivery
If you select the 24hr delivery option at the checkout your order will be delivered within 24hrs of dispatch, please note that the delivery services do not operate on Saturdays or Sundays therefore orders placed after 1.00pmFriday may not arrive until the following Monday.

Saturday Delivery
Saturday delivery is available at extra cost, Order by 1pm Thursday for delivery on the next Saturday. Orders after 1pm Thursday will be delivered on the following Saturday.

Delivery Schedule
Subject to availability we will ship your order on the next working day (Monday to Friday, Bank Holidays excluded). You should normally receive your order within 3-5 business days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
VAT at the standard rate of 17.5% will be added to all orders. Goods that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods from Bern Digital for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Guarantee
Every product purchased from us is guaranteed for 12 months, if your purchase fails in some way within this period you may return it to us and we will arrange the repair or replacement.
The above guarantee does not cover physical damage, damage caused by fire, liquid immersion or spillage.
All guarantees are in addition to and do not affect your statutory rights as a consumer.

Reaching Us
If you need to reach us, please email us, alternatively you can call on +44 (0)1737 767679 or fax us on +44 (0)1737 766344 or write to us:

Bern Digital Limited
The Old Tannery
Oakdene Road
Redhill
Surrey
RH1 6BT
United Kingdom
Tel: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email:

Privacy Policy
Bern Digital do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes

Returns Policy
WITHIN 28 DAYS OF RECEIPT:
If your purchase develops a fault within 28 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition when returned to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.

OUTSIDE 28 DAYS OF RECEIPT:
If your purchase develops a fault after 28 days and within its 12 month guarantee period you will be responsible for returning the product to us, we will arrange to repair and return the product to you free of charge ( UK only). This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange.

DAMAGED GOODS
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately. Please retain the original packaging for returning your order. Contact us with your Bern Digital order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.

UNWANTED GOODS
Within 7 days of receipt.

Provided your purchase remains unused and 'as new' unopened with all seals intact we will accept the product back for a full refund up to 7 days after purchase without question. This refund does not extend to the cost of delivery or return and your product will need to be inspected before reimbursement.
We will process a refund by the same means that the goods were purchased, less a 5% handling charge to cover our re-stocking, administration and carriage costs. If you prefer to exchange your returned goods for an alternative product to the same or higher value, we may waive the handling charge.
Please note that we do not accept returns on any of the following:

Units that have been powered up, installed, damaged or abused.
Products damaged through being returned in inadequate packaging.

It is your responsibility to ensure the products are securely packaged (radios wrapped only in brown paper or 'Jiffy' bags will not be accepted)

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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